The Privacy Policy of Hatikvah Film Trust (a registered UK charity – operating under the name ‘Hatikvah Films’) and AO Vision Ltd., the trading arm of Hatikvah Film Trust:

The information people provide is held under the Data Protection Act 1998. We endeavour to take all appropriate measures to protect individuals’ privacy and store personal information securely.

If you have any questions after reading this privacy policy, please contact our Data Protection Officer. Email or, or phone +44(0)3000 111112, or write to: The Data Protection Officer, Hatikvah Film Trust, PO Box 8221, Reading, RG6 9RQ.


By providing your personal details you agree to allow Hatikvah Film Trust / AO Vision Ltd. to contact you EITHER: (1) on the basis of your consent, OR (2) for our Legitimate Interests in accordance with current data protection regulations.

Keeping your data secure is important to us, so we do not make it available to external individuals or organisations.


We collect information each time you contact us; for example, when you sign-up to receive our prayer letters, make a donation, book to attend an event, purchase a resource, or send us an email.

Hatikvah Films / AO Vision Ltd. does not receive or hold any credit or debit card details for payments made through our website. Those payments are handled separately by Quickbooks.

Any card details provided to us on paper, or over the phone, are destroyed as soon as the payment has been processed, we do not retain such details.


We collect information about you for the following reasons:

  • To provide you with our DVDs, books, prayer letters or news updates; when you request them.
  • To ask for your support in prayer and to enable you to provide financial support.
  • To send you information about our activities and associated events, selecting this kind of information according to your location and the interests you have expressed.
  • To process donations you give us (claiming Gift Aid when appropriate), ensuring that donations are recorded correctly and used for any projects or purpose(s) that you specify.
  • To keep records of your relationship with us; e.g. events you have attended, enquiries or complaints you have made, activities you have supported, resources you have ordered.
  • To improve your experience on our website, in terms of simplifying the ordering of resources and enabling you to review the orders you have placed.
  • Keeping us up to date with your address, interests and contact preferences.

Please tell us if your contact details change, so that we can keep our records up to date.

You can change the way we contact you or the kind of material we send you at any time by contacting us by mail, phone or email using the contact details above.


The information we collect is used primarily within Hatikvah Film Trust / AO Vision Ltd. We do not pass your personal information to any other organisations or individuals without your express consent. But we do use certain service providers, such as MailChimp and Quickbooks, to help us communicate with you by email and to process donations or orders.

To minimise the risk of unauthorised disclosure, we may use some of your information to verify who you are when you contact us.


The information that you give us will be used to for the purposes listed in section 3 above.

Hatikvah Film Trust / AO Vision use MailChimp to send regular emails to subscribers. We ask new subscribers to choose which regular emails they wish to receive. If you provide us with your email address separately, we will send you occasional emails as deemed appropriate; for example, when there is a problem with an order you have placed.

Each email you receive from us via MailChimp enables you to update your choices or unsubscribe.

Hatikvah Film Trust / AO Vision Ltd. may analyse the information we collect about you so that we can contact you in an appropriate way with information relevant to you.


We keep information long term for our own records.

We keep records of any financial transactions made with us for a minimum of seven years. This enables us to meet with accounting requirements and respond to any questions from you that arise during that period. Gift Aid declarations and transactions must be kept for a minimum of 12 years.


You may request details of all the information Hatikvah Film Trust / AO Vision Ltd. hold about you by submitting a written request to our Data Protection Officer at the addresses shown at the beginning of this statement.


Cookies used by our website are ‘session cookies’ which are deleted as soon as the user closes their browser. These cookies do not store any personal information but enable customers of our Online Shop to build up a selection of products in their shopping basket. If you turn ‘session cookies’ off you will not be able to purchase items using this site.

We use software to gather data on visits to our website. This may set a cookie, but that does not include any personal information.


We also use 3rd party providers such as Facebook, Twitter, Instagram and YouTube who may make use of cookies in a different way from Hatikvah Film Trust / AO Vision Ltd.

As some of these 3rd party services may be based outside of the UK and the EU they may not fall under the jurisdiction of UK courts.


A cookie is a piece of information stored as a very small text file on an Internet user’s computing device (including smartphones and tablet computers).

Why do we use cookies?

We use cookies for the operation, security, monitoring and improvement of our website.

Some cookies are retained in a user’s browser for only as long as they visit our website, while others may persist for a longer specified or unspecified period.

Summary of cookies we use

Cookie type Name(s) Purpose
Strictly Necessary PHPSESSIDv_csscached Used to enable the basic functioning of our website.
Security wordfence_verifiedHumanwfvt_[string of characters]


Used for the security of our website, to protect it against malicious attacks.
Analytics (Google) _ga
Used to collect information about how visitors use our Website. We use them in an anonymised form, including information to compile reports and to help us improve the website. The cookies collect information about the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. 

Google’s Privacy Policy

In the course of a person’s visit to our website third-parties providing services on our website or having content embedded in our website may also place cookies on a user’s device to enable the functionality of their services and for their own purposes. We do not control how these third parties use cookies so our website users should refer to the third party’s own privacy and cookie policy. The table below details the third parties we have identified who may place cookies on a user’s device.

Facebook We enable users to follow our Facebook Page from our website. To provide this service Facebook places cookies on a user’s device for advertising purposes. If a user visits our site while logged-in to Facebook, they may place further cookies on a user’s device. 

Facebook’s Privacy Policy

YouTube (Google) We embed videos from our official YouTube Channel. 

Google’s Privacy Policy

Instagram We enable users to follow our Instagram Channel from our website. 

Instagram’s Privacy Policy

Twitter We enable users to follow our Twitter Feed from our website. 

Twitter’s Privacy Policy

Stripe Stripe is the service we use to provide secure donation by Debit or Credit Card. To monitor the use of its services, and to provide security, Stripe may place cookies on a user’s device. 

Stripe’s Privacy Policy

PayPal PayPal is an alternative service we use to provide secure donation. To monitor the use of its services, and to provide security, PayPal may place cookies on a user’s device. 

PayPal’s Privacy Policy

DoubleClick (Google) As we use services from Google, they may also place cookies on a user’s device for targeting advertising across the web. 

Google’s Privacy Policy

How do I change my cookie settings?

Our website users can delete cookies or instruct their web browser to delete or refuse cookies. However, if a website user deletes cookies or refuses to accept them, they might not be able to use all of the features we offer, they may not be able to store their preferences, and some of our website pages might not display properly.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

IP Addresses

We collect the request made by a user’s browser to the server hosting this website. This includes the IP address, the date and time of connection and the page selected. We have legitimate interests in using this information to ensure the security of our website, for system administration and to inform improvements to the website.

Subject Access Rights

A person has certain rights under existing data protection law including the right to request in writing a copy of the personal information we hold about them.

From 25 May 2018 a person will have the following rights unless an exemption applies:

Right to access

A person has the right to access the personal information that we hold about them. We shall respond promptly, and certainly within one month from the point of receiving a subject access request and all necessary information.

Right to correct

A person has the right to obtain from us, without undue delay, the rectification of inaccurate or incomplete personal information we hold concerning them.

Right to erase

A person has the right to ask us to erase their personal information without undue delay.

Right to restriction of processing

In certain circumstances, a person has the right to restrict us from processing their personal information.

Right to object

The right to object to our use of their personal information including where we use it on the basis of our legitimate interests. We shall no longer process a person’s personal information unless we can demonstrate compelling legitimate grounds for the processing.

Accuracy of information

We take steps to keep our information about our supporters and others is accurate. Our supporters can help us by informing us of any changes to their details when they occur.


Please direct any enquiries about this Privacy and Cookies notice to or contact AO Vision, registered office 3 Newhouse Business Centre, Old Crawley Road, Horsham, West Sussex, RH12 4RU

If a person is not satisfied with the way we deal with any complaint in relation to the use of their personal information they may be able to refer their complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office.


We keep this privacy and cookies notice under review. This policy was updated on 23rd May 2018.